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How a job runs, from findings to verified fixes

Find, fix, verify, keep it fixed. Engineered, manually verified and, for auditor partners, retested by your team.

Book a ReviewSend one client’s audit

Find, fix, verify, keep it fixed

Every project follows the same four steps, on a staging copy of your store.

  1. Find

    We scan your key templates at desktop and mobile widths with our in-house tooling, then test by hand: keyboard only, VoiceOver and NVDA, and 400% zoom. Every issue is mapped to the theme file that causes it.

  2. Fix

    We fix the agreed issues in your theme or template code on a duplicate theme or staging site. Your live store isn’t touched.

  3. Verify

    We re-run the same checks and hand you a before/after report for every issue ID. You review the fixes on staging before you pay the balance.

  4. Keep it fixed

    If anything we fixed stops working within 60 days, we fix it again. Fix Watch re-checks your templates every month after that.

What you can hold us to

We’re a new practice, so instead of a client list, here are the terms.

  • A verified report

    For every issue ID: the file we changed, automated before/after results at desktop and mobile widths, and the manual keyboard and screen reader result, with recordings of key tasks.

  • Pay the balance after you’ve seen it

    The last payment is due only after you’ve checked the fixes on staging.

  • A 60-day fix window

    If anything we fixed stops working within 60 days, we fix it again at no charge. Changes made by a theme update, a new app or someone else’s edit are quoted instead, and we’ll show you what changed.

  • A refund if a fix can’t pass

    If an agreed fix doesn’t pass its agreed check and we can’t fix it within 10 business days, we refund that fix’s share of the price.

Full terms for store owners

From audit finding to paid fix

Engineered, manually verified, partner-retested. For auditors and agencies who already have an audit: your audit is the scope, the work happens on staging, and your team’s retest decides payment.

  1. You

    Send the findings

    The audit findings (issue, WCAG criterion, page and severity) and read access through a collaborator request or staging login.

  2. We

    Triage and quote

    We map every finding to theme code, app code or content, and quote a fixed price for an agreed list of fixes within 2 business days after receiving findings and read access.

  3. We

    Fix on staging

    Changes go into a duplicate theme or a staging site, never the live site, each tied to the audit item it resolves.

  4. We

    Scan diff and manual testing

    Before/after scans, then keyboard, VoiceOver, NVDA and 400% zoom. You get a change log with one row per audit item.

  5. You

    Your retest

    Your team retests against the pass criteria in the quote. Failed items are reworked free within 14 days, for up to two retest rounds.

  6. You

    Pay on pass

    You pay for the agreed fixes that pass. If the agreed fixes fail your retest, you don’t pay for them.

What partners can hold us to

The agreed fixes, by the agreed date, without breaking the site, with a change log mapped to each audit item. If the agreed fixes fail your retest, you don't pay for them.

What we never promise

  • Lawsuit dismissal
  • Protection from future lawsuits or demand letters
  • Blanket legal compliance (ADA, Section 508, EAA, or any law)

Pay on pass is a payment term, not legal advice. Scope and payment terms

Access, apps and checkout

What we need from you, and what sits outside your theme.

  • Access without passwordsWe work through a Shopify collaborator account or a WordPress staging login, with only the permissions the job needs. Security and data handling
  • Third-party appsReviews widgets, popups, chat and filter apps inject their own code. We flag every issue that lives in app code at quote time, with the options for each: change the app’s settings, swap the app, or file a ticket with its developer.
  • Shopify checkoutCheckout is Shopify-hosted on every plan. On non-Plus stores we report checkout issues to Shopify rather than fix them. On Shopify Plus, custom checkout extensions can be in scope.
  • How we testScans before and after every fix, then keyboard, screen reader and zoom testing by hand. How we test

Start with a Review

Fixed price, credited in full toward Review + Fix within 30 days.

Book a ReviewSee packages and prices